Support centre

Orders placed before 3pm ET on a business day ship the same day. Standard delivery is 2–5 business days in the contiguous US, and free on orders over $99. You will get a tracking link by email as soon as the parcel leaves the warehouse.

Yes, as long as it has not shipped. Email [email protected] with your order number and we will catch it. Once a parcel is with the carrier you can still refuse delivery or return it free within 30 days.

All major cards, Apple Pay and Google Pay, handled by Stripe. Card details are entered on Stripe's page and never reach our servers. Discount codes can be applied on that same page.

Used stock is one unit at a time, so an identical comparison rarely exists — a different seller's "good condition" is not the same product. If you find the same model at the same grade cheaper from a refurbisher who publishes a battery figure, send us the link and we will look at it.

Yes. Every unit carries a warranty covering parts and labour at no extra cost — 90 days on grade B and C, 180 days on grade A and open box. The length is printed on each listing. There is no extended-warranty upsell at checkout.

Photograph the box and the item, email [email protected] within 48 hours, and we ship a replacement the same day. You do not need to wait for the damaged unit to come back to us first.

We ship to Canada, the United Kingdom, Germany and Ukraine. Duties and import taxes are calculated at checkout so there is no surprise bill on the doorstep.

That is our favourite kind of email. Tell us what you do, what you already own and your budget, and we will send back two or three options with the trade-offs spelled out — including when the cheaper one is the right answer.