Returns & refunds

Email [email protected] with your order number. We reply with a prepaid label within one business day. Drop the parcel off, and the refund goes back to your original payment method within 3 to 5 business days of it arriving.

No restocking fee. No requirement to keep the shrink wrap on. Opened and used is fine — that is the point of a trial period.

Send back everything that came in the box: cables, adapters, manuals and the packaging itself where possible. Missing accessories are deducted at their replacement cost, which we tell you before processing.

Physical damage that is not a manufacturing fault, or software that has been region-locked or account-locked, may reduce the refund. We always explain the deduction before it happens.

If something arrives damaged or dead, photograph the box and the item and email us within 48 hours. A replacement ships the same day — you do not need to wait for the faulty unit to reach us first.

We do not process exchanges as a separate flow, because a refund plus a new order is faster for everyone. Tell us what you would rather have and we will hold stock for you while the return is in transit.